Projects
Here are some of our recent projects:
For related case studies, see events.
Books
  Single Sourcing: Building Modular Documentation
by Kurt Ament
Explains how to build modular documentation you can re-use in different formats for different audiences and purposes.
 Indexing: A Nuts-and-Bolts Guide for Technical Writers
by Kurt Ament
Explains in plain language and by example how to index product documentation quickly, easily, and effectively.
Production Guides
 m10i Authors's Guide
Explains a single sourcing infrastructure developed with FrameMaker+SGML, WebWorks Publisher, and Oracle Help.
Credits: Programming, Writing
 m10i Author's Help
Oracle Help generated from FrameMaker+SGML source files from the m10i Author's Guide with WebWorks Publisher.
Credits: Programming, Writing
 OVO.WDT User's Guide
Explains how to convert FrameMaker+SGML books to HTML-based online help with WebWorks Publisher.
Credits: Concept, Programming, Writing
 Stratex Single Sourcing Guide
Explains a single sourcing infrastructure developed with FrameMaker, WebWorks Publisher, and JavaHelp.
Credits: Programming, Writing
 Stratex Single Sourcing Help
JavaHelp generated from FrameMaker source files from the Stratex Single Sourcing Guide with WebWorks Publisher.
Credits: Programming, Writing
Style Guides
 HP OpenView VPO Style Guide
Documents consensual print and online documentation standards for publishing groups at Hewlett-Packard Company.
Credits: Writing, Editing, SGML
 SABU Style Guide
Documents software development, user interface design, and information development standards at Symantec Corporation.
Credits: Editing, Indexing, Layout
 Symantec Master Glossary
Standardizes over 900 terms and definitions used by publishing groups at Symantec Corporation.
Credits: Concept, Editing, Layout
 Symantec Publishing Standards
Documents consensual print and online documentation standards for publishing groups at Symantec Corporation.
Credits: Coordination, Editing, Indexing, Layout
User Documentation
 HP NNM WebHelp
WebHelp master helpset for network node management software compiled from mutliple projects.
Credits: Editing, Indexing
 HPOM for Windows Master Helpset
HTML Help helpsets for smart plug-in software generated from single-source books with one conversion template.
Credits: Programming
 HP OpenView Master Helpset
Oracle Help master helpset for client-server software generated from dozens of single-source books with one conversion template.
Credits: Editing, Indexing, Programming
 HP OpenView VPO Java GUI Operator's Guide
User guide for a Java-based client-server operator interface generated from single-source files.
Credits: Writing, Indexing, Programming
 HP OpenView VPO Java GUI Operator's Help
Browser help for a Java-based client-server operator interface generated from single-source files.
Credits: Writing, Indexing, Programming
 Norton Utilities for Windows User's Guide
User guide for an end-user desktop utility. Guide won an award from the Society for Technical Communication.
Credits: Rewriting, Indexing
 Stratex Master Helpset
JavaHelp master helpset for microwave radio products generated from dozens of single-source books with one conversion template.
Credits: Programming
Websites
 APS Online
Intranet site enables a publishing department to communicate with corporate customers worldwide.
Credits: Concept, Design, Programming, Writing
 Babelfish
Internet site outlines the history and purpose of the AltaVista Translation Service.
Credits: Concept, Design, Programming, Writing
 Bay City
Internet site chronicles the wars between computer mobs to the hard-boiled citizens of a not-entirely-fictitious town.
Credits: Concept, Design, Programming, Writing
 Bertelsmann AG
Internet site provides a human face to a behemoth multinational corporation.
Credits: User Interface Design
 Bertelsmann Executive Network
Intranet site enables non-technical executives worldwide to create their own personal, project, and company websites.
Credits: User Interface Design
 Financial Times Deutschland
Internet site provides up-to-the-minute news from one of the most prestigious newspapers in the world.
Credits: User Interface Design
 infotektur v.2
Previous version of infotektur.com, which was launched in 1998, focuses on website design and development.
Credits: Concept, Design, Programming, Writing
 SABU Style Guide
Intranet site explains user interface guidelines to developers, designers, and writers.
Credits: Concept, Design, Programming, Writing
 Symantec Beta Test
Extranet site enables beta testers around the world to download and report on prereleased software.
Credits: Design, Programming
 TechPubs
Intranet site provides cubicle-bound employees with technical publications in what looks like a Detroit auto plant circa 1950.
Credits: Concept, Design, Programming, Writing
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