C A S E   S T U D Y

FrameMaker, WebWorks, and Oracle Help

Speaker: Kurt Ament, infotektur

This case study provides you with a real-world view of single sourcing. It demonstrates how a small, multinational task force at HP built a comprehensive single sourcing infrastructure with legacy publishing tools: Adobe FrameMaker+SGML, Quadralay WebWorks Publisher, and Oracle Help for Java and the Web. These customized tools now enable dozens of writers and translators in the U.S., Europe, and Asia to re-use modular content in different print and online formats.

What you learn

In this case study, you learn how the task force:

• Set up cross-functional content, design, and technical teams.
• De-engineered output formats, then built conversion templates.
• Built electronic bridges between off-the-shelf publishing tools.
• Converted a prototype document to test our proof-of-concept.
• Built a virtual database of referenced source documents (text insets).
• Used master helpsets to install modular subhelpsets dynamically.
• Repurposed an existing development site for bug reporting and fixing.
• Leveraged test results to humanize our conversion process.
• Explained and demonstrated our conversion process to authors.
• Established writing standards to improve usability and re-usability.

When and where

This case study was presented at STC chapter meetings and at STC's 51st Annual Conference, where it sold out and was repeated by special request.